What we charge…
Many issues are resolved within the first hour!
Jobs that take longer than an hour may be billed a flat rate.
We explain our methods so you avoid repeat calls for the same support issue.
When you call for support…
We will determine the best method of support available to you based on the technical issues you are experiencing. In some cases, there may be no charge for support if it happens to be a simple fix that can be implemented quickly by the customer. E.g. restarting computer resolves issue!
How we charge for support…
Each new support call is charged a minimum of 1 hour and that includes diagnostics. Support calls longer than one hour are charged in 15 minute increments.