Remote Support Request Form

Notice: JavaScript is required for this content. var formDisplay=1;var nfForms=nfForms||[];var form=[];form.id='4';form.settings={"objectType":"Form Setting","editActive":true,"title":"Request Remote Tech Support Form","created_at":"2020-02-29 12:13:24","default_label_pos":"above","show_title":"0","clear_complete":"1","hide_complete":"1","logged_in":"","key":"","conditions":[],"wrapper_class":"","element_class":"","add_submit":"1","not_logged_in_msg":"","sub_limit_number":"","sub_limit_msg":"","calculations":[],"formContentData":["text_1670603360536","first_name_1578851391282","last_name_1578851396153","email","phone_1578851059059","select_the_type_of_support_request_1710787051169","select_the_urgency_of_your_support_request_1710787066529","your_message_1710784917071","send_request_1583004267178"],"container_styles_background-color":"","container_styles_border":"","container_styles_border-style":"","container_styles_border-color":"","container_styles_color":"","container_styles_height":"","container_styles_width":"","container_styles_font-size":"","container_styles_margin":"","container_styles_padding":"","container_styles_display":"","container_styles_float":"","container_styles_show_advanced_css":"0","container_styles_advanced":"","title_styles_background-color":"","title_styles_border":"","title_styles_border-style":"","title_styles_border-color":"","title_styles_color":"","title_styles_height":"","title_styles_width":"","title_styles_font-size":"","title_styles_margin":"","title_styles_padding":"","title_styles_display":"","title_styles_float":"","title_styles_show_advanced_css":"0","title_styles_advanced":"","row_styles_background-color":"","row_styles_border":"","row_styles_border-style":"","row_styles_border-color":"","row_styles_color":"","row_styles_height":"","row_styles_width":"","row_styles_font-size":"","row_styles_margin":"","row_styles_padding":"","row_styles_display":"","row_styles_show_advanced_css":"0","row_styles_advanced":"","row-odd_styles_background-color":"","row-odd_styles_border":"","row-odd_styles_border-style":"","row-odd_styles_border-color":"","row-odd_styles_color":"","row-odd_styles_height":"","row-odd_styles_width":"","row-odd_styles_font-size":"","row-odd_styles_margin":"","row-odd_styles_padding":"","row-odd_styles_display":"","row-odd_styles_show_advanced_css":"0","row-odd_styles_advanced":"","success-msg_styles_background-color":"","success-msg_styles_border":"","success-msg_styles_border-style":"","success-msg_styles_border-color":"","success-msg_styles_color":"","success-msg_styles_height":"","success-msg_styles_width":"","success-msg_styles_font-size":"","success-msg_styles_margin":"","success-msg_styles_padding":"","success-msg_styles_display":"","success-msg_styles_show_advanced_css":"0","success-msg_styles_advanced":"","error_msg_styles_background-color":"","error_msg_styles_border":"","error_msg_styles_border-style":"","error_msg_styles_border-color":"","error_msg_styles_color":"","error_msg_styles_height":"","error_msg_styles_width":"","error_msg_styles_font-size":"","error_msg_styles_margin":"","error_msg_styles_padding":"","error_msg_styles_display":"","error_msg_styles_show_advanced_css":"0","error_msg_styles_advanced":"","changeEmailErrorMsg":"Please enter a valid email address!","changeDateErrorMsg":"Please enter a valid date!","confirmFieldErrorMsg":"These fields must match!","fieldNumberNumMinError":"Number Min Error","fieldNumberNumMaxError":"Number Max Error","fieldNumberIncrementBy":"Please increment by ","formErrorsCorrectErrors":"Please correct errors before submitting this form.","validateRequiredField":"This is a required field.","honeypotHoneypotError":"Honeypot Error","fieldsMarkedRequired":" ","currency":"","unique_field_error":"A form with this value has already been submitted.","drawerDisabled":false,"allow_public_link":0,"embed_form":"","form_title_heading_level":"3","ninjaForms":"Ninja Forms","fieldTextareaRTEInsertLink":"Insert Link","fieldTextareaRTEInsertMedia":"Insert Media","fieldTextareaRTESelectAFile":"Select a file","formHoneypot":"If you are a human seeing this field, please leave it empty.","fileUploadOldCodeFileUploadInProgress":"File Upload in Progress.","fileUploadOldCodeFileUpload":"FILE UPLOAD","currencySymbol":"$","thousands_sep":",","decimal_point":".","siteLocale":"en_US","dateFormat":"m\/d\/Y","startOfWeek":"1","of":"of","previousMonth":"Previous Month","nextMonth":"Next Month","months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdaysMin":["Su","Mo","Tu","We","Th","Fr","Sa"],"recaptchaConsentMissing":"reCaptcha validation couldn't load.","recaptchaMissingCookie":"reCaptcha v3 validation couldn't load the cookie needed to submit the form.","recaptchaConsentEvent":"Accept reCaptcha cookies before sending the form.","currency_symbol":"","beforeForm":"","beforeFields":"","afterFields":"","afterForm":""};form.fields=[{"objectType":"Field","objectDomain":"fields","editActive":false,"order":1,"idAttribute":"id","label":"Text","type":"html","default":"Fields marked with red \"*\" required
","container_class":"","element_class":"","key":"text_1670603360536","drawerDisabled":false,"admin_label":"","id":38,"beforeField":"","afterField":"","value":"Fields marked with red \"*\" required
","label_pos":"above","parentType":"html","element_templates":["html","input"],"old_classname":"","wrap_template":"wrap"},{"objectType":"Field","objectDomain":"fields","editActive":false,"order":2,"idAttribute":"id","label_pos":"above","required":1,"placeholder":"","default":"","wrapper_class":"","element_class":"","container_class":"one-half first","input_limit":"","input_limit_type":"characters","input_limit_msg":"Character(s) left","manual_key":"","disable_input":"","admin_label":"","help_text":"","desc_text":"","disable_browser_autocomplete":"","mask":"","custom_mask":"","wrap_styles_background-color":"","wrap_styles_border":"","wrap_styles_border-style":"","wrap_styles_border-color":"","wrap_styles_color":"","wrap_styles_height":"","wrap_styles_width":"","wrap_styles_font-size":"","wrap_styles_margin":"","wrap_styles_padding":"","wrap_styles_display":"","wrap_styles_float":"","wrap_styles_show_advanced_css":0,"wrap_styles_advanced":"","label_styles_background-color":"","label_styles_border":"","label_styles_border-style":"","label_styles_border-color":"","label_styles_color":"","label_styles_height":"","label_styles_width":"","label_styles_font-size":"","label_styles_margin":"","label_styles_padding":"","label_styles_display":"","label_styles_float":"","label_styles_show_advanced_css":0,"label_styles_advanced":"","element_styles_background-color":"","element_styles_border":"","element_styles_border-style":"","element_styles_border-color":"","element_styles_color":"","element_styles_height":"","element_styles_width":"","element_styles_font-size":"","element_styles_margin":"","element_styles_padding":"","element_styles_display":"","element_styles_float":"","element_styles_show_advanced_css":0,"element_styles_advanced":"","cellcid":"c3277","field_label":"First Name","field_key":"first_name_1578851391282","label":"First Name","key":"first_name_1578851391282","type":"textbox","created_at":"2020-01-12 13:25:10","custom_name_attribute":"","personally_identifiable":"","value":"","drawerDisabled":"","id":22,"beforeField":"","afterField":"","parentType":"textbox","element_templates":["textbox","input"],"old_classname":"","wrap_template":"wrap"},{"objectType":"Field","objectDomain":"fields","editActive":false,"order":3,"idAttribute":"id","label":"Last Name","type":"lastname","key":"last_name_1578851396153","label_pos":"above","required":1,"default":"","placeholder":"","container_class":"one-half second","element_class":"","admin_label":"","help_text":"","custom_name_attribute":"lname","personally_identifiable":1,"value":"","drawerDisabled":"","field_label":"Last Name","field_key":"last_name_1578851396153","id":26,"beforeField":"","afterField":"","parentType":"lastname","element_templates":["lastname","input"],"old_classname":"","wrap_template":"wrap"},{"objectType":"Field","objectDomain":"fields","editActive":false,"order":4,"idAttribute":"id","label_pos":"above","required":1,"placeholder":"","default":"","wrapper_class":"","element_class":"","container_class":"one-half first","admin_label":"","help_text":"","desc_text":"","wrap_styles_background-color":"","wrap_styles_border":"","wrap_styles_border-style":"","wrap_styles_border-color":"","wrap_styles_color":"","wrap_styles_height":"","wrap_styles_width":"","wrap_styles_font-size":"","wrap_styles_margin":"","wrap_styles_padding":"","wrap_styles_display":"","wrap_styles_float":"","wrap_styles_show_advanced_css":0,"wrap_styles_advanced":"","label_styles_background-color":"","label_styles_border":"","label_styles_border-style":"","label_styles_border-color":"","label_styles_color":"","label_styles_height":"","label_styles_width":"","label_styles_font-size":"","label_styles_margin":"","label_styles_padding":"","label_styles_display":"","label_styles_float":"","label_styles_show_advanced_css":0,"label_styles_advanced":"","element_styles_background-color":"","element_styles_border":"","element_styles_border-style":"","element_styles_border-color":"","element_styles_color":"","element_styles_height":"","element_styles_width":"","element_styles_font-size":"","element_styles_margin":"","element_styles_padding":"","element_styles_display":"","element_styles_float":"","element_styles_show_advanced_css":0,"element_styles_advanced":"","cellcid":"c3281","field_label":"Email","field_key":"email","label":"Email","key":"email","type":"email","created_at":"2020-01-12 13:25:10","custom_name_attribute":"email","personally_identifiable":1,"value":"","drawerDisabled":"","id":23,"beforeField":"","afterField":"","parentType":"email","element_templates":["email","input"],"old_classname":"","wrap_template":"wrap"},{"objectType":"Field","objectDomain":"fields","editActive":false,"order":5,"idAttribute":"id","label":"Phone","type":"phone","key":"phone_1578851059059","label_pos":"above","required":1,"default":"","placeholder":"","container_class":"one-half second","element_class":"","input_limit":"","input_limit_type":"characters","input_limit_msg":"Character(s) left","manual_key":"","admin_label":"","help_text":"","mask":"(999) 999-9999","custom_mask":"","custom_name_attribute":"phone","personally_identifiable":1,"value":"","field_label":"Phone","field_key":"phone_1578851059059","id":27,"beforeField":"","afterField":"","parentType":"textbox","element_templates":["tel","textbox","input"],"old_classname":"","wrap_template":"wrap"},{"objectType":"Field","objectDomain":"fields","editActive":false,"order":6,"idAttribute":"id","label":"Select the Type of Support Request","type":"listselect","key":"select_the_type_of_support_request_1710787051169","label_pos":"above","required":1,"options":[{"errors":[],"max_options":0,"label":"General Tech Question","value":"General Tech Question","calc":"","selected":0,"order":0,"settingModel":{"settings":false,"hide_merge_tags":false,"error":false,"name":"options","type":"option-repeater","label":"Options Add New Import","width":"full","group":"","value":[{"label":"One","value":"one","calc":"","selected":0,"order":0},{"label":"Two","value":"two","calc":"","selected":0,"order":1},{"label":"Three","value":"three","calc":"","selected":0,"order":2}],"columns":{"label":{"header":"Label","default":""},"value":{"header":"Value","default":""},"calc":{"header":"Calc Value","default":""},"selected":{"header":"","default":0}}},"manual_value":true},{"errors":[],"max_options":0,"label":"Software Related Question","value":"Software Related Question","calc":"","selected":0,"order":1,"settingModel":{"settings":false,"hide_merge_tags":false,"error":false,"name":"options","type":"option-repeater","label":"Options Add New Import","width":"full","group":"","value":[{"label":"One","value":"one","calc":"","selected":0,"order":0},{"label":"Two","value":"two","calc":"","selected":0,"order":1},{"label":"Three","value":"three","calc":"","selected":0,"order":2}],"columns":{"label":{"header":"Label","default":""},"value":{"header":"Value","default":""},"calc":{"header":"Calc Value","default":""},"selected":{"header":"","default":0}}},"manual_value":true},{"errors":[],"max_options":0,"label":"Hardware Related Question","value":"Hardware Related Question","calc":"","selected":0,"order":2,"settingModel":{"settings":false,"hide_merge_tags":false,"error":false,"name":"options","type":"option-repeater","label":"Options Add New Import","width":"full","group":"","value":[{"label":"One","value":"one","calc":"","selected":0,"order":0},{"label":"Two","value":"two","calc":"","selected":0,"order":1},{"label":"Three","value":"three","calc":"","selected":0,"order":2}],"columns":{"label":{"header":"Label","default":""},"value":{"header":"Value","default":""},"calc":{"header":"Calc Value","default":""},"selected":{"header":"","default":0}}},"manual_value":true},{"errors":[],"max_options":0,"order":3,"new":false,"options":[],"label":"I have \"Other\" question","value":"I have other question","calc":"","selected":0,"settingModel":{"settings":false,"hide_merge_tags":false,"error":false,"name":"options","type":"option-repeater","label":"Options Add New Import","width":"full","group":"","value":[{"label":"One","value":"one","calc":"","selected":0,"order":0},{"label":"Two","value":"two","calc":"","selected":0,"order":1},{"label":"Three","value":"three","calc":"","selected":0,"order":2}],"columns":{"label":{"header":"Label","default":""},"value":{"header":"Value","default":""},"calc":{"header":"Calc Value","default":""},"selected":{"header":"","default":0}}},"manual_value":true}],"container_class":"","element_class":"","admin_label":"","help_text":"","drawerDisabled":false,"id":41,"beforeField":"","afterField":"","value":"","parentType":"list","element_templates":["listselect","input"],"old_classname":"list-select","wrap_template":"wrap"},{"objectType":"Field","objectDomain":"fields","editActive":false,"order":7,"idAttribute":"id","label":"Select the Urgency of your Support Request","type":"listselect","key":"select_the_urgency_of_your_support_request_1710787066529","label_pos":"above","required":1,"options":[{"errors":[],"max_options":0,"label":"Non-urgent","value":"Non-urgent","calc":"","selected":0,"order":0,"settingModel":{"settings":false,"hide_merge_tags":false,"error":false,"name":"options","type":"option-repeater","label":"Options Add New Import","width":"full","group":"","value":[{"label":"One","value":"one","calc":"","selected":0,"order":0},{"label":"Two","value":"two","calc":"","selected":0,"order":1},{"label":"Three","value":"three","calc":"","selected":0,"order":2}],"columns":{"label":{"header":"Label","default":""},"value":{"header":"Value","default":""},"calc":{"header":"Calc Value","default":""},"selected":{"header":"","default":0}}},"manual_value":true},{"errors":[],"max_options":0,"label":"Important (same day)","value":"Important - same day","calc":"","selected":0,"order":1,"settingModel":{"settings":false,"hide_merge_tags":false,"error":false,"name":"options","type":"option-repeater","label":"Options Add New Import","width":"full","group":"","value":[{"label":"One","value":"one","calc":"","selected":0,"order":0},{"label":"Two","value":"two","calc":"","selected":0,"order":1},{"label":"Three","value":"three","calc":"","selected":0,"order":2}],"columns":{"label":{"header":"Label","default":""},"value":{"header":"Value","default":""},"calc":{"header":"Calc Value","default":""},"selected":{"header":"","default":0}}},"manual_value":true},{"errors":[],"max_options":0,"label":"Critical (ASAP)","value":"Critical-ASAP","calc":"","selected":0,"order":2,"settingModel":{"settings":false,"hide_merge_tags":false,"error":false,"name":"options","type":"option-repeater","label":"Options Add New Import","width":"full","group":"","value":[{"label":"One","value":"one","calc":"","selected":0,"order":0},{"label":"Two","value":"two","calc":"","selected":0,"order":1},{"label":"Three","value":"three","calc":"","selected":0,"order":2}],"columns":{"label":{"header":"Label","default":""},"value":{"header":"Value","default":""},"calc":{"header":"Calc Value","default":""},"selected":{"header":"","default":0}}},"manual_value":true}],"container_class":"","element_class":"","admin_label":"","help_text":"","drawerDisabled":false,"id":42,"beforeField":"","afterField":"","value":"","parentType":"list","element_templates":["listselect","input"],"old_classname":"list-select","wrap_template":"wrap"},{"objectType":"Field","objectDomain":"fields","editActive":false,"order":9,"idAttribute":"id","label_pos":"above","required":1,"placeholder":"Please briefly describe your support request.\n\n(If your request is important or critical, please provide a detailed description of the issue.)","default":"","wrapper_class":"","element_class":"","container_class":"","input_limit":"","input_limit_type":"characters","input_limit_msg":"Character(s) left","manual_key":"","disable_input":"","admin_label":"","help_text":"

(If your request is important or critical, please provide a detailed description of the issue.)
","desc_text":"","disable_browser_autocomplete":"","textarea_rte":"","disable_rte_mobile":"","textarea_media":"","wrap_styles_background-color":"","wrap_styles_border":"","wrap_styles_border-style":"","wrap_styles_border-color":"","wrap_styles_color":"","wrap_styles_height":"","wrap_styles_width":"","wrap_styles_font-size":"","wrap_styles_margin":"","wrap_styles_padding":"","wrap_styles_display":"","wrap_styles_float":"","wrap_styles_show_advanced_css":0,"wrap_styles_advanced":"","label_styles_background-color":"","label_styles_border":"","label_styles_border-style":"","label_styles_border-color":"","label_styles_color":"","label_styles_height":"","label_styles_width":"","label_styles_font-size":"","label_styles_margin":"","label_styles_padding":"","label_styles_display":"","label_styles_float":"","label_styles_show_advanced_css":0,"label_styles_advanced":"","element_styles_background-color":"","element_styles_border":"","element_styles_border-style":"","element_styles_border-color":"","element_styles_color":"","element_styles_height":"","element_styles_width":"","element_styles_font-size":"","element_styles_margin":"","element_styles_padding":"","element_styles_display":"","element_styles_float":"","element_styles_show_advanced_css":0,"element_styles_advanced":"","cellcid":"c3284","field_label":"Message","field_key":"message","label":"Your Message","key":"your_message_1710784917071","type":"textarea","created_at":"2020-01-12 13:25:10","value":"","drawerDisabled":false,"id":24,"beforeField":"","afterField":"","parentType":"textarea","element_templates":["textarea","input"],"old_classname":"","wrap_template":"wrap"},{"objectType":"Field","objectDomain":"fields","editActive":false,"order":10,"idAttribute":"id","processing_label":"Sending Request... please wait","container_class":"","element_class":"","wrap_styles_background-color":"","wrap_styles_border":"","wrap_styles_border-style":"","wrap_styles_border-color":"","wrap_styles_color":"","wrap_styles_height":"","wrap_styles_width":"","wrap_styles_font-size":"","wrap_styles_margin":"","wrap_styles_padding":"","wrap_styles_display":"","wrap_styles_float":"","wrap_styles_show_advanced_css":0,"wrap_styles_advanced":"","label_styles_background-color":"","label_styles_border":"","label_styles_border-style":"","label_styles_border-color":"","label_styles_color":"","label_styles_height":"","label_styles_width":"","label_styles_font-size":"","label_styles_margin":"","label_styles_padding":"","label_styles_display":"","label_styles_float":"","label_styles_show_advanced_css":0,"label_styles_advanced":"","element_styles_background-color":"","element_styles_border":"","element_styles_border-style":"","element_styles_border-color":"","element_styles_color":"","element_styles_height":"","element_styles_width":"","element_styles_font-size":"","element_styles_margin":"","element_styles_padding":"","element_styles_display":"","element_styles_float":"","element_styles_show_advanced_css":0,"element_styles_advanced":"","submit_element_hover_styles_background-color":"","submit_element_hover_styles_border":"","submit_element_hover_styles_border-style":"","submit_element_hover_styles_border-color":"","submit_element_hover_styles_color":"","submit_element_hover_styles_height":"","submit_element_hover_styles_width":"","submit_element_hover_styles_font-size":"","submit_element_hover_styles_margin":"","submit_element_hover_styles_padding":"","submit_element_hover_styles_display":"","submit_element_hover_styles_float":"","submit_element_hover_styles_show_advanced_css":0,"submit_element_hover_styles_advanced":"","cellcid":"c3287","field_label":"Send Message","field_key":"send_message_1578851179388","label":"Send Request","key":"send_request_1583004267178","type":"submit","created_at":"2020-01-12 13:25:10","drawerDisabled":false,"admin_label":"","id":25,"beforeField":"","afterField":"","value":"","label_pos":"above","parentType":"textbox","element_templates":["submit","button","input"],"old_classname":"","wrap_template":"wrap-no-label"},{"objectType":"Field","objectDomain":"fields","editActive":false,"order":"10.0","type":"recaptcha_v3","label":"Hidden","key":"recaptcha_v3","default":"","admin_label":"","drawerDisabled":false,"id":"46284","beforeField":"","afterField":"","value":"","label_pos":"above","parentType":"hidden","element_templates":["recaptcha-v3","hidden","input"],"old_classname":"","wrap_template":"wrap-no-label","site_key":"6LcJfcAZAAAAAE8exydlW6inEAgY0UNB_BTR-DZV"}];nfForms.push(form);